Yelp Reviews

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"The following review is for Jimmy G, the internet sales manager:

"I want to take the time to thank you for all of your efforts in getting me a new 2015 Volkswagen Jetta. This truly is a great car that's fun to drive, and thanks to you, I was able to get it at a great price. Your dedication and commitment to helping your customer at all costs is refreshing and much appreciated. You truly "earned my business," and I drove all the way from San Ramon past other Volkswagen dealerships in order to buy the car from you.

This was a smooth transaction and did not involve any hassle. I would also like to commend your colleagues at Hanlees Hilltop Volkswagen for providing a comforting atmosphere with top of the line service.

I hope and look forward to doing business with you and your team again in the future!"

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I truly had a fun experience purchasing this car, and it had everything to do with whom I purchased from. I met with three other VW dealerships and corresponded with countless others. No one fought harder for my business than Jimmy and the Hanlees Hilltop team. I highly recommend you drive the extra miles to visit them...you won't regret it!" -Ehsan K.

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"I signed up for yelp today just to write this review.  I took my Passat in for a regular 50,000 mile servicing, and was surprised at the great customer service.  Gary was very helpful, personable, and service-oriented.  He explained everything that needed to be done to the car, tried to get it done in a timely manner, kept me informed of the status, and was pleasant to work with (even made my little daughter a balloon animal).  The receptionist was also very nice and professional, and tried to make my short wait there comfortable by offering me drinks, etc.  I have always been happy with Hanlees Hilltop VW (been there twice before), but this time I was so pleased I just had to write a yelp review." -Joanna J.


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"Purchased a VW from Hanlees Hilltop VW and am very happy with the vehicle and the over all purchasing process." -Tom R.


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"Saw a great price in the newpaper ad.  Worked with a salesman Gary and he was helpful but not pushy.   An annoying sales experience will definitely send me shopping elswhere.  Great price on TDI sportwagon and the sales experience was handled well.  I am happy there is a VW dealer close to home now." -Matt J.


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"I gave hilltop VW a Five out of Five not VW as a car manufacturer. My car unfortunately had a defect in the valve body that many of the VW beetles had. I cannot put into words my frustration that VW would not replace it, but sometimes thats how the cookie crumbles. That being said, Gerry at VW was one of the nicest men I have ever at the pleasure of working with. He was so very nice and worked with me through the entire process, as did everyone else at VW Hilltop. Even though the cost of repair was heartbreaking all the people at VW Hilltop made the experience bearable. I am happy to say that all my issues with my car are now fixed. This is not only my first time being treated exceptionally well at VW Hilltop, I also had my alternator changed at Hilltop one year ago which reflected the same exceptional service that was done in a timely and professional manner. If you have a major repair I would absolutely suggest going to VW Hilltop. Thank you Gerry and everyone else im so very happy to have my baby back :)" -Jennifer T.


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"I don't know why my previous review was filtered.  If you would like to see my review, click on the filtered link on the bottom."

"The wonderful service here made me renew my yelp account. I used to take my car to a different location to be serviced. Not anymore. Hanlees Hilltop Volkswagen service department has single-handedly changed my perception about car maintenance, which was always a nightmare in the past. The warranty on my car ran out a few months ago and since then I've had two major issues where I had to bring my car to Hanlees for service. (one was electrical; the other involved excessive carbon in the piping) Each time, I was very worried that it would cost thousands of dollars to resolve the issue; however, the initial estimate each time was only a very small fraction of what I thought prior. What I ended up paying in the end was even lower than the estimate each time, which was a relief. The people who helped me were Steven Fabiani and Gary Byrne. Both were very customer-service oriented, kept me fully updated on the status of my car, stayed within the predetermined time-frames, and didn't make me feel like they were trying to wrestle a customer survey out of me. They also did a great job of explaining what was going on with my car in layman's terms, never condescending. When I got my car back each time, it was shiny and vacuumed. There was a prior review about there not being any refreshments. Coffee, water, chips, and fruit were available. There was TV as well. I needed transportation back to my house which was only a mile away so a shuttle was provided. The shuttle driver was sweet too. I should also mention that they're currently in the middle of construction, so that is probably why the office is not yet brick-and-mortar. I'm confident that I won't have to be back there soon; but, if I must - I am confident that my car will be in the best hands." -Paula D.


Hanlees Hilltop Volkswagen

3255 Auto Plaza
Directions Richmond, CA 94806

  • Sales: 510-283-6300
  • Service: 510-283-6300

Hours

  • Monday - Saturday 9:00 AM - 9:00 PM
  • Sunday 10:00 am - 8:00 pm